Fuller's Guitar offers free shipping on all items within the contiguous United States (lower 48) via Fedex.
Items under $1499.00 qualify for Free Ground Shipping (3-8 Day Delivery)
Items $1499.00 and over qualify for Free 2-Day Shipping*
*Some exclusions apply: Free 2-Day Shipping only applies to items bought at MAP Price. Used, Scratch and Dent, and Discounted items will be shipped via Fedex Ground.
- Direct Signature is required on deliveries valued over $500.
- Most orders ship within 24 hours.
- Tracking information will be updated when the shipping label is created.
- To negotiate shipping rates to other locations, please send us a message.
We’re all musicians here at Fuller's Guitar and we want you to love the gear you get from us. We understand that sometimes you get a piece of gear that doesn’t work out for you. That’s why we offer an easy return policy to take the stress out of purchasing from us.
If you decide you'd like to return an item, please contact your Sales Rep call 713-880-2188 or email [email protected]
If you placed your order on Reverb, Amazon, or eBay, we advise issuing the return request from your account on the platform of purchase - our Customer Service team will process a refund upon receipt of the item(s).
Most new items may be returned within 14 days of delivery for a full refund, or exchange. Please pack the product safely with the original packaging materials for the journey back to us. If the product was shipped for free, the charge will be deducted from refund, unless the reason for the return is outside normal circumstances.
Please contact us as soon as possible if your order was received incorrectly, damaged, or defective.
We reserve the right to charge a restocking fee based on the return condition.